B2B Download Center

HERE B2B Download Center

 

Download Help

 

Common Downloading Problems

 

Here are solutions to the most common questions or problems experienced when downloading:

• The download seems to complete successfully, but when I try to unzip or install the program, I get a "Bad archive" or "Not a valid archive" error message.

This is an indication that the file you have downloaded is not complete. Compare the file size (in bytes) on your hard-drive against what the website lists for that file. In most of these cases, the sizes will not match, and you will need to download the file again

• I get "Not enough free disk space" or similar error messages indicating that I do not have enough free disk space available - but I checked, and I do have enough free space.

Operating systems, such as Windows, use a temporary location to hold the file until the download completes before transferring the file to its destination. This is typically on C:, and therefore that drive as well as the target location needs to have enough free space to hold the file you are downloading.

To check if the location and amount of disk space of your temporary directory is adequate for the file that you are downloading, select Tools, Internet Options from the Internet Explorer toolbar menu, and then click "Settings" on the General tab. If the space is not adequate, you can clear out any unnecessary files from that space by clicking "Delete Files" also from the General tab.

On some systems, the C: drive is a small partition or used up by installed applications - in these cases, the D: drive or other location may have more free space for this purpose.

•  I get an error when downloading files approaching 2 GB or larger.

Since the introduction of the new download manager this has become a frequent occurrence. Please follow the steps below to ensure a successful download.

1. 1. Access the product on the B2B Download Center
   2. Under File Name on the righthand side of the page, click on the downward arrow before to the 20-digit product file name.
   3. A popup will open with an option to Save File
   4. Select OK and file will download successfully
    

 

• I am not able to specify a different file/folder location to save my download.

Since the introduction of the new download manager this has become a frequent occurrence. Please follow the steps below to select the location of your choice.

1. 1. Access the product on the B2B Download Center
   2. Under File Name on the righthand side of the page, right click on the 20-digit product file name.
   3. A popup will appear, select Save Link As then choose your desired location.

 

 

Slow Downloading Times

You may wish to confirm the throughput that you are actually able to achieve through your connection. There are many web sites available to help you do this - www.dslreports.com is one that you can try. If you are still concerned about your download speeds after having validated your throughput, please contact HERE Maps Download Center Support at HERE@flexnetoperations.com and provide the following information:

• Your logon ID to this site (please include email address if different from login ID)
• The operating system and version for the computer you are using to access this site
• The type and version of browser or HTTPS client that you are using
• Your IP Address and the NAT Address that your firewall uses
• Are you using a proxy server? If yes, what type?