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B2B Download Center

User Manual

Table of Contents

Overview
Data Products and Product Documentation
Administration
Support
Privacy

Overview

The download service has been designed to help IT professionals effectively manage the Data Products and Product Documentation through a secure, personalized website. Some of the features available are current and previous versions of Data Products and Product Documentation, pro-active notifications when product updates are available, logging of all downloads, and delegated member administration.

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The Solution

You receive email notifications when a new release of a product is ready for download. The email notification includes a direct link to the product(s) and file(s) listed in the notification. You can browse all product releases available to you via the user interface https://here.flexnetoperations.com/control/navt/login. Initate the file(s) download by placing checkmark to left of each file description of interest and clicking on Download Selected Files button. Alternately you can click on the download arrow in each File Name.

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Personalized Versions

With personalized versions you and any authorized users within your organization have 24x7 access to the current and most recent past version of the Data Product Files. Releases are split in to a Current Release tab and a Pevious Releases tab. You may see one of both of these, depending upon how many releases of a product are available to you.

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Account History

The download service tracks all of your organization's notifications and download activity so you can stay on top of the update process.

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Administration

The download service provides you, or your designated Account Administrator, with administrative functionality that allows you to easily add, delete or update user information, assign user privileges, and set different levels of account authorization. These flexible administration features help you manage your Data Products and Product Documentation across your organization. Please request Administration rights by contacting here@flexnetoperations.com.

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Data Products and Product Documentation

Product Categories

The "Product Categories" page is split into two sections:

First view shows high level regions like Americas, APAC, EMEA, Documentation. The Product Categories displayed are dependent upon your license or evaluation agreement as well as the products that you have requested.

Second view shows all of the product categories lines, for the selected region, to which your account is entitled. Examples are Australia, Italy, India, USA DCA1, North America. Clicking on a product category takes you to the "Product List" page for the selected Product Category. If you do not have access to multiple products, you will be forwarded directly to the "Product List" page.

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Product List

The "Product List" page is a third level page that may be split into two sections dependent upon the number of versions of products that are available to you.

The "Current Release" tab displays the most recent versions of products. As new products are released, the most recent is located in Current Release and the prior release(s) is moved to the Previous Releases tab.

The "Previous Release" tab generally displays one to two older release versions. The "Previous Releases" tab will only appear if you have previous versions of the Data Products available to you.

Products are comprised of one or more files. By clicking on the product you will be directed to the File Download Page where you can initiate the download of the file(s).

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License Agreement

In some cases you may be presented with a "click-wrap" license agreement that requires you to read and agree to certain terms and conditions regarding the installation and use of your Data Products and Product Documentation before you are allowed to access the "File Download" page.

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File Download

The "File Download" page is accessed from the "Product List" page. From the "File Download" page, you can download Data Products and Product Documentation, release notes, etc. The "File Download" page also gives you access to additional functionality and information about your Data Products and Product Documentation such as File Size, MD5 Signature, Estimated time to download, etc...

Alternatively you can initiate file downloads by using the direct link in the Product Update Notification emails.

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Accessing Your Account Download Log

The "Download Log" shows all downloads of a particular product across your organization. The "Download Log" is organized by version number, so you can see who has downloaded what version and when. By clicking on the "Download Details" link, you can see more information about each download, including the following:

Product description
Download start and stop time
Transfer type (download method used)
Contact information (email address, name, and title)
IP address
File size
Download contents

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Verify the MD5 Signature to ensure complete file download

After the file has downloaded successfully, it is recommended to verify the MD5 fingerprint. The MD5 Signature (checksum) that shows on the download page for each downloadable file is a 128-bit fingerprint produced by the MD5 algorithm. This fingerprint is a 32-digit hexadecimal checksum produced using the file's original contents and can be reproduced just as any fingerprint can be taken twice. You can run your own MD5 algorithm using a checksum utility and then compare the values of the MD5 Signature of the downloaded image with the MD5 Signature provided on the download site. If they are the same, the file that you have downloaded is an exact copy of the original file. If the MD5 is different, then the download did not complete successfully even if the file size of the downloaded image is reported to be the same as the one on the site.

If you are in need of an MD5 checksum utility, they are widely available for download on the Internet. MD5 checksum comes with Linux, Cygwin and several Unix variations. Please check your system as it is well possible that you might have already installed this software on your system.

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How to Use Account Notes

The "Notes" feature allows you to post and read messages about your Data Products and Product Documentation. This way you can use the download service to collaborate with other users within your organization in managing your Data Products and Product Documentation.

For example, when supervising the updating of servers across the company, you can use "Notes" to post messages to your administrators, giving them timeframes during which they should update their servers. Additionally, when downloading Data Products and Product Documentation, you can post notes with instructions to your colleagues.

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Choosing a Download Setting

HTTPS is the default method for downloads from September 9, 2016 forward. You can choose to download with Akamai Download Manager by selecting one or more files on the Download Page, followed by clicking on the Download Selected Files option. Alternatively you can choose to download individual files by clicking on the File Name. The FTP and High Speed options were retired with the introduction of the Akamai service.

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Estimating Download Times

The link to "Estimated Times and Details" provides you with a matrix indicating the name of the file you are downloading and the estimated download time based on the file size and your bandwidth. These times are estimates and can vary depending on a number of factors, including your system speed and network congestion.

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How to Download

There are multiple methods of selecting products for download:

Direct Access to products pertaining to e-mail notification:To browse all available products and past versions:
- From the e-mail sent announcing a product update, click on the direct link imbedded in the email;
- Provide your login ID and password;
- Products pertaining to the e-mail will display. If there is only one product, the File Download Page will display. If there are multiple products to choose from, select the product of interest;
- From the File Download Page, initiate download by placing check mark to left of File Description for selected files or click on the download arrow in File Name.

From the Download Center, select a Product Category (Americas, APAC, EMEA Entry Maps, Documentation);
Browse through the Product Lines and Lists to find available products;
Click on the description of the product of interest to see the available file(s);
From the File Download Page, initiate download by placing check mark to left of File Description for selected files or click on the download arrow in File Name.

For additional detail on downloads, reference the "Download Help" located under the Information Section of the menu.

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Download Tracking

The download service tracks all download activity across your organization within the "Download Log". For more information, read the Download Log section above.

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Product Search

The Product Search feature enables users of your account to locate available Data Products or Product Documentation by searching for elements of the product description or file name. For example, searching for "unix" to find all versions that include the word "unix" in the product name or description. To use the search function, type the word or phrase for which you wish to search into the text box. The application will return a list of products containing the word(s) you entered. To search for an exact phrase, surround it with quotes (example: "128 bit"). The search function is not case-sensitive.

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Administration

Account Members

The download service has been designed with a set of administrative tools and features to help you make the most of your Data Products or Product Documentation and maintenance. The following sections detail the administrative options available to you.

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Setting Up Your Account

Your account is created when you enter into a data license agreement or evaluation.

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Account Administrator Role

The Account Administrator plays a key role in managing your account, including supporting and facilitating requests from other members of your organization. The Account Administrator role can be fulfilled by one central administrator or can be distributed across multiple administrators in an organization.

To find out who in your organization is the designated Account Administrator(s), go to the "Account Members" page under the Administration section of the site; administrators are indicated with a yellow flag. If no Administrators are set-up on your account, request adminstrative permsission by contacting HERE@flexnetoperations.com

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Viewing Your Account Members

The "Account Members" page allows all members to see the names of other people on your account. In addition, the "Account Members" page is the place where Account Administrators add, delete, and update members, or change member privileges.

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Adding/Deleting/Updating Members

If you are an Account Administrator, you can add, delete and update member information for your account.

To add a new member to your account, go to the "Account Members" page, select either "A New Address" or one of the existing street addresses for your account from the drop down menu at the top of the page, then click on "Go to New Member Form". Be sure to fill in all the fields within the form. If you don't know a piece of information, simply type "unknown". Once you have submitted the form, the new member will be automatically added to your account and will receive a welcome email to this site. If you created a new address for this member, it will automatically be added to the list of addresses for your account so you can use it again later if you add more members at the same location.

To delete an existing member go the "Account Members" page and click on "X" on the far right of the member's line. You will be asked to confirm that you really want to cancel the membership for that member.

To update an existing member's information click on the member's name on the "Account Members" page. You will be presented with the profile of the member where you can make the changes and then click on "Submit Membership Info". If you leave the profile page without clicking on "Submit Membership Info" the changes will not be saved.

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Changing Member Privileges

As an Account Administrator, you can also assign members different levels of access to the service by modifying their privileges on the "Account Members" page. The different levels of access you can assign are:

Account Administrator: Assign or remove a member's administration privileges

To change a member's privileges, simply check or uncheck the corresponding boxes next to the member's name and select "Update". The member's privileges will be automatically updated. You can also change the member's privileges at the bottom of the member's profile page.

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Transferring Administrator Privileges

To transfer Account Administrator privileges to someone else within your organization, go to the "Account Members" page. Click the "Administrator" box next to the name of the member who you want to make the administrator. Uncheck the "Administrator" box next to your own name. When you click on "Update Member Privileges" the administration privileges will be automatically transferred.

Note: Once you remove your own administrator privileges, you will no longer be able to perform the administrator functions detailed above.

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Update Notifications

The download service provides members with personalized proactive notifications within 24 hours of a product release. Notifications are personalized to the products you have licensed or are evaluating, so you only receive relevant notices.

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What Notifications Contain

Update Notifications alert you that a new version or redelivery of an existing version of a product is available to download.

The subject line of all notifications contains the product name, version number, and the type of release, either an update or a redelivery.

The body of the message provides you with more information about the release.

If you decide you do want to download the update immediately, the notification includes a link to the File Download Page for the product(s) relevant to the notice. Should you decide to hold off on updating immediately, your Data Products or Product Documentation will be available for you within your site for later access. Updates are maintained on the site for approximately five months.

Support

Our customer service organization is dedicated to helping you take full advantage of your download service.

Download Support/Product Support

For technical assistance regarding HERE data products, CTRG or TNMs, please open a ticket in the HERE Customer Support Portal through https://platform.here.com or contact support@here.com.

For matters regarding downloads, contact Download Center Support at HERE@flexnetoperations.com or call 1-888-715-4687 (within the US) or 1-408-642-3965 (outside the US), available 24 hours per day during the business week.

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Privacy

HERE Global B.V., including its affiliates (“HERE”), is committed to respect your privacy and to comply with applicable data protection and privacy laws. This privacy policy (“Policy”) describes how we collect and use personal data where HERE is the data controller or where we refer to the applicability of this Policy. “Personal data” means information relating to you or another identifiable individual. To learn more visit the HERE Privacy policy https://legal.here.com/en-gb/privacy

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